Return and Refund Policy

At Prezzy.in, we are committed to ensuring that our customers are completely satisfied with their purchases. If you are not fully satisfied with your order, we offer a return and refund policy under the following terms and conditions:

1. Return Policy:

Eligibility for Returns: Returns are accepted within 14 days of receiving the product. To be eligible for a return, the product must be unused, in the original packaging, and in the same condition as when you received it.

Non-Returnable Items: Certain products are non-returnable, such as personalized or customized items, sale items, and gift cards. Please check the product page for specific return eligibility.

Return Process : To initiate a return, please contact our customer service team at [contact email/phone number] within 14 days of receiving the product. We will guide you through the return process and provide you with the necessary instructions.

Return Shipping : Customers are responsible for the return shipping costs, unless the return is due to a defective or damaged product.

2. Refund Policy:

Refund Eligibility : Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If the return is approved, the refund will be processed to your original payment method.

Refund Timeframe: Refunds may take up to 10-14 business days to be processed, depending on your payment provider and bank.

Partial Refunds: In some cases, partial refunds may be granted, such as for items that are not in their original condition, are damaged, or are missing parts. 

 3. Damaged or Defective Items: If you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost.

4. How to Contact Us: For any questions regarding returns or refunds, please reach out to us at:

Address: #171, Alwin Nagar, Karur – 639001

Phone: +91 9600863123

Business Hours: Monday to Friday, 9 AM to 6 PM

We aim to resolve any issues quickly and efficiently to ensure your complete satisfaction.

Feel free to adjust the details to suit the exact practices and information of Prezzy.in!