Royal Hamper

Delivery Timelines

• Metro Cities: 2–5 working days

• Non-Metro Cities: 3–8 working days

• Express Shipping: Priority dispatch within 1 working day using the fastest courier service available for your PIN code.

International Shipping

• Estimated Delivery: 10–15 working days

• Customs Duties & Taxes: Any customs duties, import taxes, or additional charges imposed by the destination country must be paid by the recipient.

Important Information

Orders are generally not delivered on weekends or public holidays.

All delivery timelines are estimated and not guaranteed. Delivery may occasionally be delayed due to courier operations, weather conditions, holidays, high order volumes, remote locations, or other circumstances beyond our control.

During peak seasons and periods of high order volume, please allow additional time for dispatch and delivery.

Prezzy works with third-party courier partners for deliveries. While we make every effort to ensure your order reaches you on time, occasional courier delays may be beyond our control.

We appreciate your understanding and patience.

Personalized products are non-refundable and non-exchangeable.

For detailed policy check out this link - Refund Policy

For any questions or further assistance, please feel free to contact us

About us

Prezzy sells personalised and ready-made gifts online at prezzy.in. You can reach us on WhatsApp at +91 96008 63123 or by email at orders@prezzy.in.

Orders and prices

Placing an order is an offer to buy. We confirm your order by email, and we may contact you if an item is unavailable or if something about a personalisation needs checking.

All prices are in Indian Rupees and include applicable taxes. Delivery charges, where they apply, are shown at checkout before you pay. We may change prices and offers at any time, but changes never affect an order already placed.

Payments

We accept UPI, cards, net banking and wallets through Razorpay, and Cash on Delivery where available. Card and UPI details are handled by Razorpay and are never stored on our servers.

Your content and personalisation

Photos, names and messages you upload are used solely to produce your order. We do not sell them or use them in advertising without your permission. Please only upload content you have the right to use, and nothing unlawful or offensive — we may decline an order that breaches this and will refund it in full.

What we collect

• Order details: your name, email, phone number and delivery address, so we can make and deliver your order and provide support.

• Uploaded files: images and text you supply for personalisation.

• Usage data: basic analytics and advertising measurement, including the Meta pixel, which helps us understand how the site is used and how our ads perform.

Who we share it with

We share only what is necessary with our delivery partners (to deliver your order) and our payment provider (to take payment). We do not sell your personal data.

Keeping and removing data

We keep order records for as long as we need them for accounting and support. To ask for a copy of your data, to correct it, or to have it deleted, email orders@prezzy.in and we will respond as quickly as we can.

Cookies

We use cookies and similar technologies to keep your cart working and to measure advertising. You can block cookies in your browser, though parts of the site may stop working.

Governing law

These terms are governed by the laws of India.